Shipping policy
Shipping Policy
Last Updated: March 2026
At MTW Brands, we are committed to delivering a smooth and reliable shopping experience from the moment you place your order to the moment it arrives at your door. This Shipping Policy outlines how we process, ship, and deliver orders placed on mtwbrands.com. 📦
Order Processing Time
All orders are processed within 1–3 business days after payment confirmation.
Orders are processed Monday through Friday, excluding weekends and public holidays.
Orders placed after our daily order cut-off time of 5:00 PM (EST) will be processed on the next business day.
During high-demand periods such as product launches, holidays, or promotional events, processing times may be slightly extended.
Shipping Time & Delivery Estimates
Once your order has been processed and dispatched, the estimated delivery time is as follows:
United States
5–10 business days
International Orders
7–15 business days depending on the destination country and customs processing.
Delivery times are estimates and may vary due to external factors such as carrier operations, weather conditions, customs inspections, or logistical delays.
Shipping Locations
MTW Brands currently ships to the United States and select international destinations.
If your location is not available at checkout, please contact our support team for assistance.
Shipping Costs
Shipping fees are calculated automatically at checkout based on:
delivery location
order size or weight
shipping method selected
From time to time, MTW Brands may offer free shipping promotions on qualifying orders.
Order Tracking
After your order has been shipped, you will receive a shipping confirmation email containing your tracking number.
Tracking updates usually become available within 24–48 hours once the carrier scans the package into their system.
Address Accuracy
Customers are responsible for ensuring that the shipping address entered at checkout is accurate and complete.
MTW Brands is not responsible for orders delivered to incorrect addresses provided by the customer. If you notice an error in your shipping details, please contact us immediately so we can attempt to correct it before the order ships.
Shipping Delays
Although we partner with reliable shipping carriers, certain circumstances may cause delays that are outside our control. These may include:
severe weather conditions
customs clearance procedures
courier service interruptions
high seasonal shipping volumes
We appreciate your patience if such delays occur.
Lost, Stolen, or Missing Packages
If your tracking status indicates that the package has been delivered but you have not received it, we recommend first contacting the shipping carrier or checking with neighbors or building management.
MTW Brands is not responsible for lost or stolen packages after confirmed delivery, but our support team will gladly assist you in working with the shipping carrier to resolve the issue.
Customs Duties & Import Taxes
International shipments may be subject to customs duties, taxes, or import fees imposed by the destination country.
These charges are determined by local customs authorities and are the responsibility of the customer.
Damaged Shipments
If your order arrives damaged, please contact us within 48 hours of delivery with clear photos of:
the damaged product
the packaging
the shipping label
This will help our team quickly review the case and provide an appropriate resolution.
Contact Information
If you have any questions about shipping or your order status, please contact our support team.
Customer Support:
bjexpertpartners@gmail.com
We appreciate your trust in MTW Brands and remain committed to providing a reliable and professional delivery experience. ✨